Documentation
Everything you need to run Sefthy
From Connector installation to disaster recovery in the cloud. Quick guides, technical references, troubleshooting.
Getting started
What Sefthy does, the parts it is made of and how they fit together.
How Sefthy Works Backup and disaster recovery for your customers' servers, with a cloud restore that keeps answering on the same local IP address. What is a Connector The bridge between the customer network and the Sefthy cloud. What it does, how you cable it and which forms you can install. What is a Backup Method How Sefthy copies the server data, what it protects and how it is installed. The Sefthy Agent runs the backup, there is nothing to pick. The Sefthy Agent The program you install on the customer server. It detects the hardware, runs the backup, finds the connector on the network and reports restore readiness, with the manual install for Windows and Linux at the end. The Sefthy Recovery ISO Bare metal restore driven from the Console. You issue the code, boot the server from the USB stick, type the code and follow the restore from your desk. Disaster Recovery for your Cloud Servers How to protect a server that already runs on someone else's infrastructure, and how you reach it after a restore. Glossary The terms that keep coming up in the Console and in the guides, explained once and in alphabetical order.
Connector
Connector installation, network setup, emergency VPN and diagnostics.
Connector installation on x86 Devices You create the connector in the DR wizard, install the x86 image on the device, then paste the Activation Token into its web interface. Change network interface used for Cloud Extension From the connector Network page you choose which interfaces the Cloud Extension uses, without touching the card facing the Internet. Emergency VPN Configuration You set the gateway on the connector, prepare the VPN users by hand or from your Active Directory, and when the site is unreachable your engineers still get into the restored machines. Diagnostics and Troubleshooting Ping, traceroute and speedtest from the connector interface, log download, restart, and how to read the connector status in the Console. Multiple network cards and VLANs in the DR How to declare several interfaces and several VLANs on a protected server, what Sefthy builds in the cloud and what the connector has to do. Connector autodiscovery and pairing from the agent How the Sefthy Agent finds the connector on the customer network, what Activate and associate does and what to do when the search comes back empty.
Activating a DR
From a new customer to an active DR, with the wizard and the Sefthy Agent on the server.
How to add a Disaster Recovery Activate a DR plan from the Console, from the customer to the emailed confirmation code, and land on the setup wizard. The DR wizard with the Sefthy Agent The four steps of the wizard, from the install command to the connector found on the LAN, without typing the server configuration. Channel licences, activating a DR with a voucher Where you see the licences your distributor bought for you, how you spend them when setting up a DR and how you renew before they expire. DR settings after setup Changing CPU, RAM and network cards of the recovery machine once the DR is active, and why you should take the agent proposal.
Backup
Schedules, upload speed and archiving of folders and network shares.
Backup and Deep Verify schedules configuration Paint the grid day by day, stay within your plan's daily backup limit and see what it does to your RPO. Backup Speed limit configuration Cap the bandwidth backups use for the whole customer or for a single DR, Workstation or Archive, with one value during business hours and one outside, starting from the connector speedtest. Sefthy Archive Backup of folders and network shares alongside the DR, sharing the same space, the same scheduling grid and the option to buy extra TB. On demand backup and stopping it Running a backup outside the schedule, picking cloud or local SMB, following it in Latest Activities and stopping it if you need to.
Tests and readiness
Trying disaster recovery before you actually need it and reading the reports.
Disaster Simulation The DR test restores the server to the cloud in an isolated environment for three hours, without touching what is running at the customer site. The automatic restore test and its report Sefthy restores a copy of the server on its own in an isolated environment, checks that it boots and leaves you a report on the DR page. Reporting, on demand PDFs and automatic reports The two PDFs you download from a DR over the period you choose, and the reports Sefthy sends to the partner on its own, with your brand on them. Server health and network drift The signals the Sefthy Agent sends from the protected server, where you read them in the Console and what to do when the machine's network no longer matches the DR plan. Application checks after a restore The four checks the Sefthy Agent runs inside the restored machine, how to write them, how to try them straight away against the production server and where the outcomes show up.
Restore
Cloud, local and bare metal restore plus the return on premises once the fault is fixed.
The Initiate DR button is greyed out Why Initiate DR cannot be clicked, how to read the colours in Latest Activities and what to do to unlock it. How to perform a Cloud Restore with the Connector Bring the customer server back to life inside the Sefthy cloud, bridged to their LAN by the connector and reachable at the same local IP as before. How to perform a Cloud Restore with the Emergency VPN When the whole site is down and the connector cannot bridge, the restored server is reached over the Emergency VPN. Orchestration of DR Bringing several servers of the same customer back in the right order, with waits, notifications and checks run by the Sefthy Agent inside the machines. How to perform a Local Restore Putting the server back on another machine on site, booting it from the Sefthy Recovery ISO and driving the restore from the Console. Bare metal restore with the Recovery ISO The full procedure, from the Initiate DR button in the Console to the physical server booting from the restored disk. Return on premises after a cloud DR Moving the service back from the cloud VM to the customer server, step by step, with what you see in the Console. Cancelling a DR in progress Stopping a restore started by mistake, what gets deleted, what stays running in the cloud and what happens to the backups.
Support and maintenance
Sefthy Agent updates, remote assistance and day to day service maintenance.
Reinstalling and updating the Sefthy Agent When to reinstall the agent from the DR page, how it updates on its own and why a feature sometimes asks for a newer version. Remote assistance, authorising a Sefthy intervention How Sefthy support asks for the desktop of a protected server, who can authorise it, how long a session lasts and how to stop it. DR credentials Where to read the DR username and password, what they are for and who can see them. Suspending, deleting and moving a DR Scheduling and cancelling the deletion of a DR, what happens to the data, what a suspension blocks and how to move a DR to another customer. Tickets and support Opening a ticket from the Console, attaching files, replying, reading the statuses and knowing where the notifications land.
Account and billing
Notifications, payments, device monitor and partner account management.
Notifications Settings Sefthy alerts arrive by email. You turn them on one by one from the Alert / Notifications card in your profile, and you can mute a single DR when you already know it will misbehave. How does payment work? Fees charged in advance by card or SEPA direct debit, with an electronic invoice issued by Sefthy. Terms, the pro-rata on the first activation, payment methods and where you cancel. What happens if there are payment problems? What you see in the Console when a charge fails, what changes if a service is blocked and how you get back to work. How Monitor feature works The connector checks that the protected device still answers on its own network and measures latency and packet loss. Where you read the chart in the Console and when the alert fires. The partner home Counters, the backup chart and the panel of DRs with problems in the last 24 hours, read in one go. Team users, roles and permissions Creating accounts for your colleagues, assigning a role and deciding what each of them can touch in the Console. Connector shop, purchase and shipping Ordering Sefthy Connectors from the Console, paying, following the courier and finding the order again in the history.
Distributor
The distributor console, partner orders, expiry dates and statement.
The distributor console and orders The Distribution area of the Console, the wizard that sells to a partner and what happens to the order after you send it. Partners, expiry dates, stock and statement The partner profile, access to their DRs, expiring licences, the connector stock and the monthly statement towards Sefthy.
Cloud VMs
Cloud virtual machines, resource quotas, creation and management.