BCDR for MSPs: the complete 2026 guide
How to structure a successful BCDR offering: pricing, SLAs, multi-tenant, runbooks, real margins. Everything an MSP needs to know before selling DR.
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11 articles
How to structure a successful BCDR offering: pricing, SLAs, multi-tenant, runbooks, real margins. Everything an MSP needs to know before selling DR.
Everyone has backups. What separates good MSPs is the runbook, the quarterly drill and treating DR as a service, not a product.
Typical cost (€15-35k year one), concrete sales upside and the two verticals where you cannot bid without certification.
Typical gross margins for managed DR (45-60%), what erodes them over time and the three levers that bring them back above 50% without raising prices.
Selling monitoring together with DR raises average revenue per customer by 35% and reduces churn. The three metrics customers want to see every week.
What an MSP risks when a customer gets encrypted. Useful contractual clauses, cyber insurance, operational playbook for the first 24 hours.
Day-by-day of a clean DR onboarding: from discovery to first failover drill. Why five days is the right number, not five weeks.
Three BCDR pricing models (per VM, per GB, per workload), realistic gross margins and the number-one mistake that burns the books at year end.
Five charts, one table, one paragraph of context. How to structure a monthly DR report the IT director can scan in five minutes.
Availability, RTO, RPO, test windows: how to write a DR SLA that protects both customer and MSP. Template included.
The six objections you hear from small customers and how to answer them with data, not slides — without racing to the bottom on price.